Payment options
Customer support
Find answers to frequently asked questions or get in touch with our customer service.
You can pay using PayPal, Cartes Bancaires or a Credit card (Visa, Mastercard, Maestro, Amex and UnionPay). We also offer express checkout with Shop Pay, PayPal and Google Pay.
We don't offer Afterpay, Klarna or other methods to pay later.
Delivery
Orders placed on workdays before 14:00 PM (GMT) will be sent out the same day.
Packages will be delivered by Royal Mail in 2 working days. Highlands and island packages will be delivered in 2-4 working days. Mailbox orders will be delivered by Whistl in 2-5 working days. Please note that public holidays may result in a longer shipping time.
Shipping costs for orders below £20 are £2,95.
For parcels you will receive a track-and trace code from Royal Mail tracking. For smaller mailbox orders delivered by Whistl you will not receive a track-and-trace code.
Larger items such as earmuffs don't fit in a mailbox and will be shipped as a parcel.
All orders will be shipped directly to the address you provide as a parcel or a mailbox letter. Orders with 1-2 earplugs will be sent in a letter for mailbox delivery, and a larger quantity or larger item (e.g. earmuff) will be delivered as a parcel.
Currently, we don't offer delivery to pick-up points.
Orders can be shipped to the United Kingdom, including the highlands and islands. If you wish to ship to another country, you can switch to our other online stores using the country switcher at the bottom left of our page.
Order issues & returns
Has an incorrect product has been shipped to you? Our contact customer service will make sure the right product is sent to you. Please contact our customer service, stating your order number and the product that was delivered incorrectly. In this way we can help you quicker.
Is a product missing from your order? Our sincerest apologies! Please contact customer service stating your order number and the missing product. In this way we can quickly send you the missing product.
If the product you received is broken, we will send you a replacement. Please contact customer service and provide them with relevant pictures of the damaged or broken product so we can send you a replacement.
We want you to be completely satisfied with your purchase. Please contact our customer service team within 100 days after receiving your product and explain the issue you're experiencing, so we can offer you a fitting solution. Refunds cannot be guaranteed in this case.
You are eligible to return a product in the following cases:
Wrong product ordered: If you ordered the wrong product by mistake and it is unopened, you can return it within 100 days after receiving your product. Please note that you will be responsible for the return shipping costs.
Wrong product delivered: If an incorrect product has been shipped to you, please contact customer service. We will send you the right product and provide you with a pre-paid return label for the incorrectly delivered product.
Broken product: If the product you received is broken, we will send you a replacement. Please contact customer service and provide them with relevant pictures of the damaged product so we can send you a replacement.
Missing product: If a product is missing from your order, please contact customer service so we can send you the missing product.
Not completely satisfied with your product? We're here to help.
We want you to be completely satisfied with your purchase, which is why we offer you a 100-day satisfaction guarantee. If you're not fully satisfied, please contact our customer service team within 100 days after receiving your product and explain the issue you're experiencing, and we will offer you a fitting solution. We try to offer you a product that fits your needs if possible, or we will refund you. Please note that refunds cannot be guaranteed.
Partner website or retailer
If you purchased your Alpine Hearing Protection product from another website or retailer (such as Amazon or a drugstore), we are unable to process returns or refunds directly. Please contact the retailer from whom you made the purchase to inquire about their return and refund policy.
If you have returned a product to us:
After receiving your parcel we will refund you as soon as possible though your original payment method. You will be refunded within 30 days upon receiving your return parcel.
If customer service has determined that you're eligible for a refund:
After receiving a confirmation from customer service, we will refund you as soon as possible though your original payment method. You will be refunded within 30 days upon confirmation.
• Contact our customer service team: Send us an email with your order number, product name and return reason to initiate the return process. Feel free to add images to illustrate earplug damage if applicable.
In some cases you will receive a new product or a refund. If your product needs to be returned, the steps below apply:
• Get the return address: We will provide you with the address for the return.
• If the return is due to our fault (e.g., wrong product sent, broken product), we will pay for the shipping costs and will provide you with a return label.
• If you ordered the wrong product, you will be responsible for the return shipping costs.
• Fill out the return form: Fill out the return form that has been shared by customer service as part of the return process and include it in your parcel. This includes your name, order number and products.
• Get your refund: After receiving your parcel we will refund you as soon as possible though your original payment method. You will be refunded within 30 days upon receiving your return parcel.
Product information
If you're not sure which product best suits your needs, please use the choice help tool though the button below. Based on a few questions it will advise the best fitting product(s) for you.
The SNR (Single Number Rating) value is a European standard that allows you to compare the degree of noise reduction of different hearing protectors. Independent laboratories test earplugs and earmuffs to determine the SNR value of an earplug. In the United States, not an SNR, but an NRR (Noise Reduction Rating) is used. That standard is slightly stricter than the European standard. The higher these ratings are, the more the hearing protection attenuates.
Often, both NRR and SNR ratings are listed on Alpine's product packaging.
General earplug instructions
How to insert any Alpine earplug:
- Hold the earplug by the filter side
- Gently pull your ear up and out to straighten the canal
- Carefully insert the earplug until comfortable
For the best fit
There should be a good seal, without feeling pain or pressure. Depending on your product, you can try different earplug tip sizes for maximum comfort.
Product-specific instructions:
Each Alpine product has unique features and fitting instructions. Visit your product's page for detailed instructions on fitting techniques, size adjustments, special features and care instructions.
Product warranty
Your Alpine product comes with a 24-month factory warranty from the date of purchase. The warranty covers repairs, replacement, or product return as determined by Alpine, including transport costs to and from your retailer.
To claim warranty, you'll need:- Your dated proof of purchase- A clear description of the issue- The product and/or photos showing the defect
The warranty doesn't cover: - Products used beyond recommended usage time (3-6 months for daily use)- Self-modified or self-repaired products- Damage from neglect, accidents, or improper use- Normal wear and tear- Improper storage or maintenance- Cosmetic issues like scratches or discoloration- Dissatisfaction with fit, function, color, or design
For intensive use, we recommend replacing your earplugs every 3-6 months to maintain optimal protection.
Note: Our Lifetime warranty products are guaranteed to function properly for up to 5 years after purchase.
We reccomend to clean your Alpine earplugs with lukewarm water and soap or using the disinfecting Alpine Clean cleaning spray. After washing, dry the earplugs with a dishcloth or tissue. The earplugs are immediately ready for use after drying.
Didn't find you answer?
We will answer your email within 2 working days.
Monday to Friday from 10 a.m. to 6 p.m. (GMT-4)
Please visit our dedicated partnership pages to learn more.
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